FAQ’s

Membership Queries

How do I become a member?

We would be delighted to welcome you as a new member to Mach8zero Premier. To become a member, please view our Membership Plans and select a plan depending on your position. You will then be guided through a short sign up and payment process.

Is Mach8zero Premier a trade union?

No, Mach8zero Premier is not a trade union. It’s a global association for flight crew which offers our members access to a significant benefits package essential for the day to day lives of crew. View a summary of all our benefits HERE.

Who is eligible to become a member?

We welcome fixed-wing and rotary pilots, student pilots, flight attendants, former pilots and former flight attendants. Each individual membership plan has the option to extend our benefits package to your close family members. View our Membership Plans.

Are there any restrictions on rank, nationality or terms of employment to become a member?

Absolutely not. Mach8zero Premier is open to all current and former flight crew irrespective of rank, nationality or whether the are employed permanently or flying on a contract.

I used to be a flight crew member, am I still able to join?

Yes, we are delighted to be able to welcome former crew members. As you will no longer be in possession of a valid crew ID, you will need to upload your passport instead at the sign-up stage so we are able to complete the relevant identification checks. View membership plans for Former Pilots and for Former Flight Attendants. Each individual membership plan has the option to extend our benefits package to your close family members.

Terms and Conditions

What payment methods do you accept?

We accept all major debit and credit cards through our payment provider Stripe. We also accept a variety of alternative payment methods including AliPay.

What happens if I want to leave the association?

We hope to provide a service so valuable to flight crew that you will not wish to leave. However, we understand that situations can change and therefore we have made our cancellation policy as friendly as possible. Any member can cancel their subscription with just 1 month notice, view our Cancellation Policy.

How are my payments deducted?

We deduct your payments monthly through our payment provider Stripe using the payment details you provide when you become a member. You can view and edit your payment details at any time in your personal Members Area.

What if I become a member and then lose my job?

We are always here to help and support our members. If you lose your job but decide to keep your membership and access to our Benefits Package, we will transfer your plan from a current to a former crew member plan. If you decide to leave the association, we will guide you through the necessary steps in order to cancel the membership and all related benefits.

Are there any hidden fees?

No there are absolutely no hidden fees anywhere on our website. The price you see is the price you pay. You will not be surprised by any additional fees when you proceed to payment.

Benefits Package Queries

What exactly is included in the Benefits Package?

The Benefits Package of Mach8zero Premier consists of:

1. Access to a selection of signature insurance policies and investment plans (global travel insurance included complimentary for all members, loss of licence insurance, life insurance, loss of training expenses insurance, private medical insurance, off-shore investment plan),

2. Preferential rates on professional services (career transition training, foreign exchange, legal advice, mental wellbeing, pension and trust fund administrator, tax advice),

3. Discount codes (car rental, Flight International Magazine, hotels, online pilot training, Priority Pass, Simulator training).

I’d like to purchase one of your insurance policies but I’m not a member, what shall I do?

Unfortunately, we are not able to offer any of our insurance policies to non members. View our Insurance Policies.

How are the insurance policies set up?

We have partnered with Bennett Gould and Partners (BGP), a Lloyds of London insurance broker regulated by the UK FCA (Financial Conduct Authority), to take care of the insurance needs of the members of Mach8zero Premier. Bennett Gould and Partners have negotiated a suite of signature insurance products for our members with globally recognised insurance companies like Arch Capital, VUMI, Hiscox and Atlas Life.

Our Appointed Representative of Bennett Gould and Partners, AMT Capital Limited, can answer any questions you may have on the various insurance policies and you can contact them at insurance@mach8zero.com

Payment for any insurance policies purchased on the Mach8zero Premier website will be received by Bennett Gould and Partners through our payment gateway integration.

PLEASE NOTE that every Membership Plan available on our website INCLUDES complimentary Platinum Standard Global Travel Insurance for all our members.

How is the investment plan set up?

Mach8zero has established an off-shore international investment plan available exclusively for our members.

The plan is administered by our partner Sovereign, one of the world’s largest independent corporate, trust fund and pension administrators with assets under administration in excess of $10 billion.

The investments are managed by a global asset management firm of significant stature with assets under management in excess of $100 billion.